Warranty & Returns

Returns & Warranty Policies

100% RIGHT OF RETURNS POLICY*

Satisfaction Guarantee:

If for any reason you are not completely satisfied with your purchase within 30 days of receiving your order. Please follow these procedures to ensure a prompt refund, replacement, or credit:

1.     Log back into your account at sunglasscentral and/or go here and fill out the form to register your return.

2.     Using a good carton, return your package via insured Courier Post Mail or other Parcel Carrier of your choice. (Note: products must be unused with all original packaging in tact and lens stickers on. Lenses must not be scratched or damaged in any way)

3.     Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.

4.     Send returns to:

Sunglass Central
12 Helwick St
Wanaka
(NOTE: COD's will not be accepted)

5.     Keep a record of your shipment until you have received a credit, refund, or replacement.

#Note - Excludes Custom and Prescription Sunglasses unless it's a warranty issue

For additional information on our return policies, please contact our Customer Service department at 0800 147 147, or e-mail us at sales@sunglasscentral.co.nz

WARRANTIES:

Every item Sunglasscentral.co.nz carries is covered by a warranty from the individual manufacturers. The manufacturer alone will decide whether to repair or replace defective merchandise.

Covered: Generally, warranties cover defects in materials and workmanship.

Not Covered:

·         Damage from abuse, neglect, accidents, and racing are not covered under any warranty.

·         Labour and shipping are not covered under any warranty.

Sunglasscentral.co.nz offers its customers any manufacturer's warranty on merchandise we sell but otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogues.

Since each manufacturer has different warranty procedures, contact us at sales@sunglasscentral.co.nz and we'll help get your warranty issue taken care of.

Sunglasscentral.co.nz shall not be responsible for the improper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.

For more specific information, please read the manuals included in the product packaging. You can also contact our Customer Service department at 0800 147 147, or e-mail us at sales@sunglasscentral.co.nz

Important Qualifiers

·         Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.

·         Custom and Prescription Sunglasses are excluded unless it's a warranty issue

·         We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.

·         ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.

·         Do not mark or deface the original manufacturer containers in any manner.

·         Packages must be returned prepaid.

·         Refunds will only be made via the method in which the order was paid.

·         We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.

·         If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per sunglasscentral.com discretion.

·         All shipping and insurance charges will be refunded for product shipped in our error.

When will I receive my refund?

If applicable a Refund/Credit will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit Card refunds can take up to 72 hours to appear on your statement. Credit Card Refunds shall be processed as a reversal transaction through our Secure Payment System. Should the Payment be via Bank transfer, please provide the Bank Account Number that we may transfer the refund to. Should you have any queries please do not hesitate to contact our Customer Service department at 0800 147 147, or e-mail us at sales@sunglasscentral.co.nz

 

Free Delivery

Sunglass Central offers FREE SHIPPING in New Zealand with targeted overnight delivery to urban areas. International shipping is charged at standard parcel post with flat rate shipping to Australia.

Warranty & Returns

Warranty

As a premium authorized dealer, we offer New Zealand warrantees on all our products. You can buy with confidence with our 30 day, 100% right of returns policy.

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